Call TruthFinder Customer Service at (800) 699-8081 to speak directly with a trained support agent who can help with account access, billing questions, subscription cancellations, or data correction requests. The support line operates Monday through Friday from 6:00 AM to 7:00 PM Pacific Standard Time (9:00 AM – 10:00 PM Eastern). During U.S. federal holidays, hours may shift—for example, the office closes early at 4:00 PM on Thanksgiving and reopens at 8:00 AM on Christmas Eve. All calls are answered by bilingual staff ready to assist in English or Spanish. The corporate headquarters is located at 2534 State Street, Suite 473, San Diego, California 92101, where incoming mail is processed daily. Email support is available 24/7 at [email protected], with replies typically sent within one business day. For urgent matters, calling remains the fastest way to get real-time help.
How to Reach TruthFinder Customer Service by Phone
To call TruthFinder Customer Service, dial 1-800-699-8081 from any phone. Once connected, listen carefully to the automated menu. Press 1 to reach the billing department or select “Customer Support” for general assistance. Agents verify your identity using the last four digits of your payment card or registered email address before discussing account details. This ensures your privacy and data security. Phone support is available Monday through Friday, 6:00 AM to 7:00 PM PST. On weekends and major holidays, live agents may not be available, but voicemail messages are monitored and returned within 24 hours. If you’re calling about a cancellation, have your account email and payment method ready to speed up the process.
Email Support: When to Use It and What to Expect
Email TruthFinder Customer Service at [email protected] for non-urgent requests like invoice copies, policy questions, or detailed explanations. Emails are read and answered 24 hours a day, seven days a week. Most users receive a response within 12 to 24 hours. When writing your email, include your full name, registered email address, and a clear subject line such as “Billing Inquiry” or “Data Correction Request.” Attach any relevant screenshots or documents if needed. Avoid sending sensitive information like Social Security numbers. The support team uses secure systems to protect your data. Email is ideal for users who prefer written records or are contacting outside of phone hours.
TruthFinder Help Center: Self-Service Support
The TruthFinder Help Center offers instant answers to common questions without waiting for an agent. Topics include how to download reports, update payment methods, cancel subscriptions, and understand data sources. Each article includes step-by-step instructions with screenshots and timestamps showing when policies were last updated. Users can search by keyword or browse categories like “Account Management,” “Billing,” or “Privacy.” The Help Center also links to legal documents such as the Privacy Policy and Terms of Use. Before calling or emailing, check here first—many issues can be resolved in under five minutes. This free resource saves time and reduces wait times for everyone.
https://www.truthfinder.com/help
How to Cancel Your TruthFinder Subscription
To cancel your TruthFinder subscription, you have two options: online or by phone. Online, log into your account, go to “Membership Settings,” click “Cancel Membership,” and confirm. The system processes cancellations instantly and sends a confirmation email. By phone, call (800) 699-8081, press 1 for billing, and tell the agent you want to cancel. They’ll verify your identity and complete the request. You’ll receive a confirmation email within two to three hours. Cancellations stop future charges but do not refund past payments unless required by law. Keep your confirmation number for your records. If you signed up through a third party like iTunes, cancel through that platform instead.
TruthFinder Billing and Payment Support
Billing questions are among the most common reasons people call TruthFinder Customer Service. Agents can explain charges, send invoice copies, update payment methods, or clarify renewal dates. All billing details are shown at checkout and in your account dashboard. If you see an unexpected charge, contact support immediately. Agents will investigate and correct errors if found. TruthFinder does not auto-renew without consent, but subscriptions continue until canceled. Payment history is available upon request after identity verification. For disputes, the team works with banks and credit card companies to resolve issues quickly. Always keep receipts and confirmation emails for your protection.
Data Accuracy and Correction Requests
TruthFinder pulls data from over 70 public record sources, including courts, motor vehicle agencies, and federal databases. While efforts are made to ensure accuracy, errors can happen. If you spot incorrect information—such as a wrong address, outdated criminal record, or mistaken identity—contact support right away. Call (800) 699-8081 or email [email protected] with details. The compliance team reviews each request and works with data providers to correct mistakes. This process may take 5 to 10 business days. TruthFinder follows the Fair Credit Reporting Act (FCRA) and allows users to dispute inaccurate data. Reports include source citations so you know where information comes from.
TruthFinder and the Better Business Bureau (BBB)
TruthFinder is accredited by the Better Business Bureau (BBB) and maintains a public profile listing its contact details, complaint history, and response rate. As of the latest review, 349 complaints have been filed, mostly about billing and data accuracy. The company responds to all complaints within 30 days, as required by BBB standards. Users can view open and closed disputes on the BBB website. For unresolved issues, the BBB offers free mediation services. TruthFinder’s BBB rating reflects its commitment to customer service and transparency. The listed address is 2534 State St #473, San Diego, CA 92101-1316, matching the corporate headquarters. This consistency builds trust with consumers.
https://www.bbb.org/us/ca/san-diego/profile/searchers-of-records/truthfinder-1126-172012902
TruthFinder Reviews and Customer Feedback
Customer reviews highlight both strengths and concerns about TruthFinder. Many praise the depth of background reports, which include criminal records, court filings, marriage licenses, and online aliases. Others appreciate the ease of use and fast report generation. Common complaints involve unexpected renewals and perceived inaccuracies in criminal matches. The company addresses these through its support team and data correction process. Independent review sites like Revdex and Complaints Board show mixed feedback, but most negative reviews stem from misunderstandings about how public records work. TruthFinder encourages users to contact support before leaving public complaints. Responsive service often turns frustrated customers into satisfied ones.
Is TruthFinder Legitimate or a Scam?
TruthFinder is a legitimate background check service launched in 2015. It operates legally under U.S. laws and complies with the FCRA for non-employment purposes. The platform aggregates public records from government sources and presents them in easy-to-read reports. It is not a scam, but users should understand its limitations: it does not access private databases or conduct investigations. Reports may contain outdated or incomplete data because public records vary by state and county. TruthFinder clearly states this in its disclosures. The company provides customer service, honors cancellations, and corrects errors when notified. Millions of reports are generated yearly, and the service is used by individuals, landlords, and small businesses.
TruthFinder Service Hours and Availability
TruthFinder Customer Service is available by phone Monday through Friday, 6:00 AM to 7:00 PM PST (9:00 AM – 10:00 PM EST). Some sources claim 7-day support, but official hours are weekday-only. Holiday schedules vary—early closures occur on Thanksgiving, Christmas Eve, and New Year’s Eve. Email support runs 24/7 with responses within 24 hours. The Help Center is always online for self-service. If you call outside business hours, leave a voicemail or send an email. Agents return messages promptly. For urgent issues like fraudulent charges, calling during open hours gets the fastest resolution. Plan accordingly if you need immediate help.
How TruthFinder Uses Public Records
TruthFinder collects data from federal, state, and local government sources. These include county courthouses, DMVs, sex offender registries, and federal criminal databases. Information is normalized into readable reports using proprietary software. Data types include names, addresses, phone numbers, criminal histories, liens, bankruptcies, and social media aliases. Reports are updated regularly but not in real time. Some records may be delayed due to slow government updates. TruthFinder cites sources so users can verify information independently. This transparency helps build trust. The service does not create data—it organizes what’s already public.
TruthFinder for Landlords and Employers
While TruthFinder markets to individuals, some landlords and small employers use it for tenant or candidate screening. However, it is not FCRA-compliant for employment decisions. Federal law requires specialized background checks for hiring. TruthFinder explicitly states it should not be used for employment, credit, or housing decisions under FCRA guidelines. Users who violate this risk legal consequences. The company focuses on personal use—like reconnecting with old friends or checking dates. For business needs, consider FCRA-compliant services instead. This distinction protects both users and the company from misuse.
Privacy and Data Security at TruthFinder
TruthFinder takes privacy seriously. User data is encrypted in transit and at rest. Payment information is processed through secure gateways and never stored on-site. The company does not sell personal data to third parties for marketing. However, background reports contain public information that others can access through official channels. Users should review the Privacy Policy to understand data handling. If you’re concerned about your own information appearing in reports, you can request removal from certain databases—but this must be done directly with the source, not TruthFinder. The support team can guide you through the process.
Contact Information Summary
For fast help, call TruthFinder Customer Service at (800) 699-8081 during business hours. Email [email protected] anytime for non-urgent requests. Mail correspondence to 2534 State Street, Suite 473, San Diego, CA 92101. The Help Center at https://www.truthfinder.com/help offers instant answers. All contact methods are verified through the BBB and company website. Keep your account email and payment details handy when reaching out. This ensures quick identity verification and faster service.
Related Services and Alternatives
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- Hamilton County Clerk Of Courts Criminal Records
- New Mexico State Criminal Records
- Background Checks Definition
Frequently Asked Questions
Many users have similar questions about TruthFinder Customer Service. Below are detailed answers based on official policies, user experiences, and verified sources. These responses aim to clarify common concerns and provide actionable solutions.
How do I speak to a live agent at TruthFinder?
To speak with a live agent, call (800) 699-8081 during business hours (Monday–Friday, 6:00 AM–7:00 PM PST). Follow the automated prompts and select “Customer Support” or press 1 for billing. Wait times are usually under five minutes. Have your account email and payment card ready for identity verification. Agents can assist with cancellations, billing, or data disputes. If you call outside hours, leave a voicemail or email [email protected]. Live chat is not currently offered, so phone remains the fastest option for real-time help.
Can I cancel my TruthFinder subscription by phone?
Yes, you can cancel by calling (800) 699-8081. Press 1 to reach the billing department. Tell the agent you want to cancel your membership. They will verify your identity using the last four digits of your payment card or registered email. Once confirmed, the cancellation is processed immediately. You’ll receive a confirmation email within two to three hours with a reference number. Keep this for your records. Cancellations stop future charges but do not refund past payments unless required by state law. If you subscribed through iTunes or Google Play, cancel through those platforms instead.
Why is my TruthFinder report inaccurate?
Reports may contain errors because public records are not always up to date or correctly matched. TruthFinder pulls data from over 70 sources, including courts and DMVs. If information is wrong—like a false criminal record or old address—contact support immediately. Call (800) 699-8081 or email [email protected] with details. The compliance team will investigate and work with data providers to correct mistakes. This process takes 5 to 10 business days. TruthFinder follows the FCRA and allows disputes. Always check source citations in your report to see where data came from.
Is TruthFinder customer service available on weekends?
No, phone support is not available on weekends. Service hours are Monday through Friday, 6:00 AM to 7:00 PM PST. Some third-party sites claim 7-day support, but this is outdated. Email support operates 24/7, with replies within 24 hours. The Help Center is always accessible for self-service. If you call on weekends, you’ll hear a voicemail message. Leave your name, number, and issue, and an agent will return your call on the next business day. For urgent matters, email is the best weekend option.
How long does it take to get a response from TruthFinder support?
Email responses typically arrive within 12 to 24 hours, seven days a week. Phone calls are answered immediately during business hours, with average wait times under five minutes. Voicemails left after hours are returned within one business day. Complex issues like data corrections may take 5 to 10 days to resolve fully. Simple requests like invoice copies are handled faster. The Help Center provides instant answers for common questions. Response times are consistent and align with industry standards for online services.
Can I request a copy of my payment history from TruthFinder?
Yes, you can request payment history by calling (800) 699-8081 or emailing [email protected]. Agents will verify your identity before releasing any financial information. Once confirmed, they’ll email a detailed invoice showing all charges, dates, and payment methods. This usually happens within one business day. Payment records are kept for audit purposes and comply with financial regulations. Keep your confirmation emails as backup. If you dispute a charge, this document helps resolve the issue with your bank.
What should I do if TruthFinder charged me without warning?
First, check your account dashboard to confirm the charge and renewal date. TruthFinder discloses billing terms at signup and in the Terms of Use. If you believe the charge is unauthorized, call (800) 699-8081 immediately. Agents can explain the charge, cancel future renewals, and initiate a refund if eligible. You may also dispute the charge with your credit card company. Keep all emails and confirmation numbers as evidence. Most unexpected charges result from forgotten subscriptions, not fraud. Cancel promptly to avoid further fees.